frequently asked questions
How long do I have to return my product?
We want every purchase to feel right for you, just like a perfect Pilates session. You have 30 days from delivery to return items, as long as they’re unused and in their original condition. For full details and how to start a return, see our Returns & Exchanges page.
How do I set up my studio?
To provide you with a smooth, personalized experience, we collect information you share with us—like your name, email, and order details—along with technical info like cookies and IP addresses to help our Site work better for you. For the full picture, visit our Privacy Policy.
Do you ship internationally?
Right now, we deliver within New Zealand only. Starting in 2027, we’ll be shipping accessory bundles internationally, with all shipping costs included in the price. Learn more on our Shipping and Returns page.
Can I track my order?
Absolutely! Once your order is on its way, we’ll send you an email with tracking details so you can follow it from our studio to your doorstep. More info is on our Shipping & Returns page.
Can I rent a Pilates reformer?
Yes! We offer reformer rentals for home practice, so you can bring the studio experience into your own space. Rental periods, pricing, and delivery options depend on availability. See our Reformer Rentals page or reach out to us at hello@breathepilates.co.nz for guidance.
What equipment do I need for home practice?
It depends on your practice goals. Many people start with a mat, resistance bands, and optionally, a reformer or accessories. Contact us for a personalised approach to your workout.
Do you offer beginner-friendly products or bundles?
Yes! We have carefully selected starter kits and accessory bundles to help you begin your Pilates journey confidently.
How can I care for my Pilates equipment?
Keeping your equipment clean and well-maintained ensures a safe, long-lasting practice. Tips include wiping down surfaces, storing gear in a dry place, and regular checks for wear.
Can I change or cancel my order?
We understand that plans change. If you need to adjust or cancel an order, please contact us as soon as possible. Full guidance is available on our Shipping and Returns page.
Do you offer classes or online guidance with the equipment?
We aim to bring classes online and in our studio. Coming to you in 2027
How do I contact you if I have questions or need support?
We’re always happy to help! Reach out anytime via email at hello@breathepilates.co.nz or through our Contact Us page.
